Support Center
You can create an account by tapping "Sign in with Apple" on the welcome screen. This is the fastest and most secure way to get started. Your Apple ID email can be shared or hidden depending on your preference.
LevelUp uses your device's camera to detect body movements in real time. All pose detection is processed entirely on your device using machine learning. No video or images are ever recorded, stored, or sent to any server. Simply position yourself so your full body is visible and follow the on-screen exercise guide.
You earn XP by completing fitness exercises and challenges. Each correctly performed rep contributes to your XP total. As you accumulate XP, you level up and unlock new milestones. Consistency is key -- the more you train, the faster you progress.
You can delete your account from the app by going to Settings and tapping "Delete Account." This will permanently remove all your data from our servers. If you are unable to access the app, you can also request account deletion by emailing us at contact@nulsion.com.
Make sure you are in a well-lit area and that your full body is visible in the camera frame. Stand back far enough so the camera can see your entire body from head to feet. Avoid wearing clothing that blends into the background. If the issue persists, try restarting the app.
Cannot find the answer you are looking for? Reach out to our support team and we will be happy to help.
contact@nulsion.comWe typically respond within 48 hours.